The Representative for Academic Quality: a confidential advisor and ombudsperson
The Representative for Academic Quality will be back for you on August 14, 2023. All office hours are cancelled.
In urgent cases you can reach the Complaint Management via E-Mail or phone +49 (0)551 / 39-24334.
Due to reorganisation activities, the current services of the Representative for Academic Quality (confidential advisor/ombudsperson) will be discontinued this year.
Please feel free to contact us for further information: E-Mail.
Do you feel you are in a difficult situation without a solution?
Do you feel that you are not being taken seriously, or are being misunderstood or treated without respect?
What can the Representative for Academic Quality (confidential advisor/ombudsperson) offer you?
Students, prospective students, and graduates up to one year after taking their degree can all contact the Representative for Academic Quality (confidential advisor/ombudsperson) for information on all kinds of issues, difficulties and special interests. It's possible simply to obtain advice and assess the situation - confidentially, independently and on request anonymously.
The Representative for Academic Quality (confidential advisor/ombudsperson) can help to mediate your difficulties, whoever and whatever they concern. She is neutral and impartial. All information is treated as confidential, and any conversations are voluntary. Details and options are introduced autonomously and independently.
The Representative for Academic Quality (confidential advisor/ombudsperson) works in dialogue with teaching staff, students, and other contacts from throughout the university, and if requested interacts with them directly in order to support those involved personally and resolve their concerns. Solutions and options are worked out jointly, and suitable procedures are agreed.
Ideas and advice for teaching and learning are reviewed and assessed confidentially, independently and on request anonymously. The Representative for Academic Quality is directly and fundamentally involved in the framework of teaching and learning. Alongside those with responsibility, she reviews proposed changes for their usefulness and feasibility. The potential for implementation is then studied jointly.
What issues and challenges does the Representative for Academic Quality (confidential advisor/ombudsperson) deal with?
Issues can include
questions about examinations and procedures (admission rules, suitability and authorisation procedures, award of places),
equipment and resources (e.g. support services),
difficulties with teaching staff, colleagues or students,
crisis situations and conflicts,
any kind of discrimination, violence and threat,
advice and other services (e.g. availability),
conditions for studying, degree course offers, choice/changing course (recognition of qualifications), student mobility, curriculum-related problems (e.g. course requirements, topicality of study content).
Just send a personal or anonymous e-mail or call on Tel. +49 (0)551 39 28882. Or you can use the contact form to send your ideas, concerns, questions or critical comments. Personal data are treated as confidential throughout.
It is also possible for students simply to obtain advice and assess the situation, without needing to involve the Representative for Academic Quality further.
