Drei Beiträge auf der Americas Conference on Information Systems 2020 (AMCIS 2020)

Die Professur für Anwendungssysteme und E-Business ist mit drei Beiträgen auf der Americas Conference on Information Systems 2020 (AMCIS 2020) vertreten:

Steffen Zenker präsentiert den Beitrag: "Utilizing a Smartwatch-based System to Support Security Service Employees"

Abstract: Technological development and the ongoing miniaturization of computer components emerged wearable computers as an innovative and promising technology. Recent studies emphasized that especially the unique characteristics of smartwatches as permanent availability, unobtrusiveness, and hands-free operation can facilitate workflows and support employees in the corporate context. In this paper, we focus on a security service scenario including the collaboration of mobile and stationary employees, security patrols at facilities distributed over a city and lone-working-protection issuing emergency alarms in the case of accidents, attacks or dangerous situations. In the context of a design science research approach, we design and implement a prototypical smartwatch-based software artifact to address the scenario inherent problems and a broad range of security-related use cases. This illustrates that service systems can in particular benefit from the sensors of smartwatches at an employees’ wrist increasing the co-value creation beyond, e.g., recently used smartphone-based systems.

Raphael Meyer von Wolff präsentiert den Beitrag: "The Students’ View on IT-Support Chatbots at Universities - A Case-based Pilot Study"

Abstract: Recently, chatbots are widely used in many different scenarios. Mostly driven through business cases, they are applied in information acquisition or first-level support scenarios. As more and more researchers try to leverage the potentials in university settings, research lacks become apparent. Especially the basic attitude and assessment of future users for this type of support channel are lacking. Therefore, we conducted a case-based pilot study for IT-support chatbots at a German university with 93 students. The results (1) show a general positive attitude of the users towards chatbots, and (2) point out a good fit for chatbots in IT-support scenarios. Furthermore, we also show positive and negative aspects of our prototype together with appropriate improvement potentials.

Julian Busse präsentiert den Beitrag: "How to Design Learning Applications that Support Learners in their Moment of Need – Didactic Requirements of Micro Learning"

Abstract: The COVID-19 pandemic is showing the limits of our traditional education systems that mainly build on classroom lectures with face-to-face interaction between teachers or trainers and learners. Now more than ever, there is a growing need for digital learning formats that make it possible to maintain teaching in universities, schools, and enterprises despite the spatial distance from the learners. To address these new conditions of learning, short and small learning units are a promising approach when it comes to demand-oriented learning solutions. However, the question of how to design didactically appropriate micro content is not yet answered by research. To close this research gap, we conducted a qualitative interview study with professionals in the field of instructional design and technology-enhanced learning-design. With this information, we were able to derive 20 requirements for designing effective micro content.